Warranty Query
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Warranty Query


Viskou ensures that all products from us are of the genuine brand and quality. We warrant maintaince for products defects through RMA. If you have any problems with your products, do contact us. Viskou provides maintainance service for products that have not exceeded after sales warranty period.

Free warranty items:

During the warranty period, Viskou’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc.



Free warranty exclusions:

1. The products has exceeded the warranty period.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.


Warranty Period

The warranty period for all brands and categories are shown in the tables below, and it starts from the delivery date of the original order.


Warranty Procedure


1. All stock models can be exchanged within 5 working days as long as the product packaging has not been opened, product is unactivated and unused with all the accessories intact.
2. For exchanged orders, a 2-step process known as the "The exchange process" will be initiated, products will be subjected to technical and procurement testings before they can be accepted as a exchange.
3. Products exceeding the 5 working days requirement will not be accepted for exchange.
4. The warranty period for some products can be extended, the order of warranty extension must be stated in the order remarks.
5. Warranty extension can only be granted after the sales has initiated the extension application process. If no extension application has been initiated, the technician has the right to refuse any warranty extension.



Hikvision Products

Product Category Warranty Period
DVRs DS-71/72/73/80/81/90/91/92 Series 24 months
NVRs DS-71/76/77/86/96 Series 24 months
Network Cameras DS-2CD 1xxx Series 24 months
DS-2CD 2/3/4/5/6/7/8 xxx Series 24 months
Analog Cameras DS-2CExxx Series 24 months
Encoders/Decoder 60/61/63/64/65/66/67/69 Series 24 Months
Switch/Optical
Transceiver
Switch/Optical Transceiver 24 months
Wireless Bridge Wireless Bridge / CPE 24 months
Door Access Terminal, Controller, Reader 24 months
Entrance & exit, Parking lot 24 months
Turstile 24 months
Video Intercom 24 months
Alarm 24 months
PTZ Cameras DE/AE/DF/AF Series 24 months
PTZ Cameras Control Keyboard 24 months
Commercial Monitor LCD Monitor 24 months
LED / DLP Monitor 12 months
Interactive Display 24 months
Digital Signage 24 months
Monitor Monitor 24 months
Lens 24 months
Storage SAN 36 months
Hard Disk WD/ST HDDs 36 months
SD / TF Cards 7 years

EZVIZ Products

Product Category Warranty Period

Cube Camera
Cube Wifi Camera 24 Months

PT Camera
Indoor/Outdoor PT Wifi Camera 24 Months

Bullet Camera

Indoor/Outdoor Bullet Wifi Camera

24 Months

Battery Camera/Smart Home

Battery Camera/Smart Home
24 Months


TP-Link Products

Product Category Warranty Period

Switch
Ethernet Switch / PoE Switch 36 Months

Router / Gateway
Router / Gateway 36 Months

AP

Access Point

36 Months

Wireless Bridge

Wireless Bridge / CPE 36 Months

Accessories

Accessories
36 Months

Others

Product Category Warranty Period

Monitor and Video Wall

Monitor/Video Wall Panel

12 Months

Converter, Repeater & etc.

Surge protector, PoE Repeater, Media Converter, HDMI Splitter, Video Balun, CCTV Tester
6 Months

Door Access Accessories

Door Access Accessories

6 Months

Server Rack Accessories

PDU / Rack Fan
6 Months

Switching Power Supply & Box

Switching Power Supply & Box
6 Months
UPS
Uninterruptible Power Supply
24 Months

External Battery
12 Months

























Do contact us if you have any questions or queries.

VISKOU Technical Team: [email protected]